Quality Policy
Electrical Wing, BSNL avows to provide electro-mechanical services with Quality , speed and economy to all its customers and to ensure their continuous and reliable operation. We are committed to deliver defect free electrical services and will continuously improve our processes to meet the need to our customers.
Quality Objectives
1. Original Electro-mechanical works :
i. To work hard to provide quality electro-mechanical services, on time, so as to meet the customer’s requirement.
ii. To make efforts through a constant dialogue with suppliers and involving of People at all level to remove all possible irritants during the execution of works. Our endeavour should be to achieve the above quality objective. Action should be taken in case of any deviation.
iii. To meet the BSNL Exchange Commissioning Programmes - Information to be sent to respective CE[E] for Exchanges where the equipment is received or likely to be received within 15 days but electrical works not completed/ not likely to be completed.Acceptance testing shall be done for all works and relaxations, if any, shall be obtained from CE[E] / concerned CGM.
iv. For Administrative Buildings and Staff Quarters- Cases to be reported to CE[E] where electrical works are not likely to be completed alongwith building and buildings/ quarters not occupied due to non-completion of electrical works.
2. Maintenance of Electromechanical Services
i. To ensure reliable energy efficient and continuous operation and maintenance of electrical services by involving people at all level. To improve testing and checking procedures for electro-mechanical installations for their optimum operation and maintenance.
ii. FOR ADMINISTRATIVE BUILDINGS, STAFF QUARTERS & COLONIES: Electrical complaints not attended within 24 hours shall be reported to SE[E] and complaints pending for more than 48 hours shall be reported to CE[E].
iii. FOR EXCHANGES: Complete failure of power supply / airconditioning system in Exchanges shall be reported immediately to SE[E] and failure of more than 4 hours shall be reported to CE[E].
Other complaints in exchanges pending for more than 48 hours shall be reported to SE[E] and pending for more than 72 hours shall be reported to CE[E].
Monthly MIS report shall be submitted by SE[E] to the CGM /CE[E].
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