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FAQ General : Airport Facilities of Indian Airlines

Q1. How much time before I have report for check-in ?

Passengers need to report at the airport only 60 minutes prior to the departure of any domestic flight . However, airports like Jammu, Srinagar and Leh require reporting time of 120 minutes before departure.

For international flight, passenger should report 150 minutes prior to the departure for completion of immigration formalities .

Q2. Can I check-n myself in the city ?

Passenger can check-in at our Main Booking Office at Delhi, Mumbai, Chennai and Kolkata at least two hours prior to the departure of the flight without checked baggage .

Q3. Can I check-in for the return flight at the boarding city itself ?

Passengers traveling between six major metro cities like Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bangalore and returning on the same day of the next day can obtain the boarding card for their return journey at the station of origin if they are traveling without checked baggage .

Q4. Can I check in over phone ?

Passenger can be checked-in over telephone . This facility is available at six metro stations where a passenger can call up designated telephone numbers . However, passenger needs to report at least 30 minutes before of the departure of the flight .

Q5. How late I can check-in for a flight ?

Check-in counters are closed 30 minutes prior to the departure of the flight .

Q6. Can I block seat of choice well in advance ?

Passenger can block seat of their choice at the time of reservation .

Q7. If I require special service whom should be contacted ?

At all major airports have a designated Customer Service counter . Duty Manager can be contacted for any special assistance required by the passengers .

Q8. How much baggage allowance am I entitled ?

Free baggage allowance for adults and children is 40 kgs for Executive Class and 30 kgs for Economy class for domestic flights . Infants are allowed 10 kgs of free baggage allowance on domestic flights . On all international flights, 30 kgs for Business class and 20 kgs for Economy class .

Q9. How much baggage allowance is permissible for traveling to USA ?

Passengers originating their journey in the USA or Canada and holding through tickets on Indian Airlines flights are permitted free baggage allowance on piece concept basis . Under this concept two pieces of baggage are allowed . The largest linear dimensions of both the pieces together should not exceed 106 inches and the largest linear should not exceed 62 inches . The weight of a single piece should not exceed 32 kgs.

Q10. Do I have to adhere to any specific dimensions requirement for hand baggage ?

In order to ensure safety of the aircraft and passengers as well as the convenience of fellow passengers, only one piece of cabin baggage specified dimensions can be carried in the cabin . The sum of three dimensions should not exceed 115 cms .

Q11. What if my baggage exceeds the stipulated free baggage allowance ?

Your excess baggage will be accepted for carriage on payment of excess baggage charges .

Q12. When and where should I report a baggage irregularity?

Baggage Irregularity has to be reported to the airlines officials immediately before leaving the airport premises . At metro stations, there are Baggage Service Unit, which function during the operational hours of the airport .

Q13. What compensation am I entitled to in case of lost baggage ?

Indian Airlines pays compensation at the rate Rs. 450/- per kilogram for checked baggage for domestic flights and USD 20 per kilogram for international flights.

Q14. What are the facilities am I entitled in case of delay or cancellation of flight ?

In case the flight is delayed for more than one hour or cancelled due to technical reasons . Indian Airlines provides the following facilities to the passengers ; Full refund if desired by a passenger

Alternate arrangement are made to take the passengers to destination either by air or other modes of transport subject to availability.

Involuntary rerouting through circuitous route and / or up-gradation to a higher class, subject to availability of seat .

Complimentary service of beverages, snacks or deals depending upon the timings

Personal messages of the passengers are sent to their destination using Indian Airlines communication channels .

Layover for 24 hours at I A cost

Q15. Is it necessary to do baggage identification ?

Due to security requirements passengers may be asked to physically identify their checked baggage before boarding. Baggage identification ensures that the baggage of a passenger who does not board after check-in for any reasons, is not loaded on the aircraft .

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