WE SEEK
TO BE FAIR
i. By being impartial and objective.
ii. By collecting taxes as per the law.
TO BE HELPFUL
i. By being courteous and efficient.
ii. By displaying names, designations, telephone numbers and locations of the officials dealing directly with the public.
iii. By informing taxpayers as to their rights, duties, entitlements and obligations under the law.
iv. By providing information, leaflets, forms, etc. at the Information & Facilitation Counters.
v. By providing information regarding procedures and authorities for legal remedies.
TO BE EFFICIENT
i. By settling tax matters promptly and correctly.
ii. By handling personal and business information/ materials furnished to the Department confidentially and as permitted by the law.
iii. By acknowledging all communications from taxpayers on the spot and in any case within 7 days and furnishing final replies within 30 days.
iv. By redressing all complaints and grievances within 30 days.
v. By issuing Income Tax Clearance Certificate u/s 230 of Income Tax Act within 7 working days and that u/s 230A of Income Tax Act within 30 days.
vi. By disposing of all rectification applications u/s 154 of Income Tax Act within 30 days.
vii. By giving effect to appellate orders within 30 days of the receipt of such orders.
viii. By issuing refunds within 30 days of determination.
WE EXPECT YOU
i. To be prompt, honest and accurate.
ii. To pay taxes in time.
iii. To quote Permanent Account Number (PAN)/ GIR Number in all your returns and correspondence.
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